pk80 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") is published by pk80 ("pk80," "we," "us," or "our"), the operator of the online gaming platform accessible at pk80.bet. It describes how pk80 collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your") who register for or use our services.

1.2 By creating a pk80 account or using any of our services — including sports betting, cricket betting, live casino, slot games, and promotional offers — you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

1.3 This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, each of which is published on this website. Together, these three documents form the complete framework governing your relationship with pk80.

1.4 pk80 takes its obligations as a data controller seriously. We are committed to handling your personal data in a manner that is lawful, fair, transparent, and proportionate to the purposes for which it was collected.

2. Personal Data We Collect

2.1 pk80 collects several categories of personal data in the course of providing its services. The specific data collected depends on how you interact with our platform.

2.1 Identity & Contact Data

• Full legal name, date of birth, and gender;
• Residential address, city (e.g., Karachi, Lahore, Islamabad, Faisalabad), and postal code;
• Email address and mobile phone number;
• Copies of government-issued identity documents (e.g., CNIC, passport) submitted during KYC verification;
• Proof of address documents (e.g., utility bill, bank statement).

2.2 Financial Data

• Payment method details, including JazzCash account numbers, EasyPaisa wallet identifiers, HBL / UBL / Meezan Bank account references, SadaPay identifiers, and USDT TRC20 wallet addresses;
• Transaction history, including deposit amounts, withdrawal requests, and timestamps;
• Source of funds information where required by our compliance obligations.

2.3 Gaming & Behavioural Data

• Betting history, game play records, win/loss data, and session durations;
• Bonus and promotion usage records;
• Responsible gaming interactions, including self-exclusion requests and deposit limit settings;
• Customer support communications and complaint records.

2.4 Technical & Device Data

• IP address, browser type and version, operating system, and device identifiers;
• Pages visited on pk80.bet, time spent on each page, click-path data, and referring URLs;
• Cookie identifiers and similar tracking technology data (see Section 9).

3. How We Collect Your Data

3.1 Directly from you. The majority of personal data we hold is information you provide to us when you register your account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey or promotion.

3.2 Automatically. When you access pk80.bet, certain technical and device data is collected automatically through cookies, server logs, and similar technologies. This data is used to ensure the platform functions correctly, to detect fraud, and to improve user experience.

3.3 From third parties. pk80 may receive data about you from third-party identity verification providers, payment processors, fraud detection services, and, where applicable, publicly available sources. Such third-party data is used solely in connection with our KYC, anti-money laundering (AML), and fraud prevention obligations.

4. How We Use Your Personal Data

4.1 pk80 uses your personal data only for the purposes described in the table below. We do not use your data in ways that are incompatible with these stated purposes without your prior consent.

5. Legal Basis for Processing

5.1 Contract Performance. Much of the data processing that pk80 undertakes is necessary to enter into or perform our contract with you — i.e., to provide the gaming services you have registered to use. Without this processing, we simply cannot operate your account or deliver our services.

5.2 Legal Obligation. pk80 is subject to a range of regulatory obligations under its international gaming licence, including KYC verification, AML monitoring, and responsible gaming requirements. Processing for these purposes is mandatory and cannot be opted out of.

5.3 Legitimate Interest. Some processing is carried out on the basis of pk80's legitimate business interests, such as fraud prevention, platform security, and improving our services. Where we rely on this basis, we have assessed that our legitimate interests are not overridden by your privacy rights.

5.4 Consent. Where we process your data for purposes beyond those described above — for example, sending you marketing communications or personalising promotional offers — we will first seek your explicit consent. You may withdraw consent at any time by contacting our support team or adjusting your account communication preferences.

6. Data Sharing & Disclosure

6.1 pk80 does not sell your personal data to any third party. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners receive the minimum financial data necessary to process your transactions;
• Identity verification providers: Third-party KYC and document verification services receive identity documents solely for the purpose of verifying your identity and age;
• Fraud and AML service providers: Specialist third-party services may receive limited transactional and behavioural data to assist in detecting suspicious activity;
• Regulatory and law enforcement authorities: pk80 is legally obliged to disclose certain data to its licensing authority, financial intelligence units, and law enforcement agencies upon lawful request. We cannot refuse such disclosures;
• Game software providers: Third-party game studios and RNG certification bodies may receive anonymised game play data for certification, auditing, and technical support purposes;
• Professional advisers: Legal, audit, and compliance advisers may access your data on a strictly confidential basis where necessary for pk80's legal and regulatory obligations.

6.2 All third parties with whom pk80 shares personal data are contractually required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than that for which it was shared.

7. Data Retention

7.1 pk80 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing and legal obligations. The principal retention periods that apply are as follows:

• Active account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with standard AML and gaming licence retention requirements;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction for AML compliance purposes;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the last transaction, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer where the matter is subject to ongoing dispute or regulatory review;
• Marketing and communication preference data: Retained until you withdraw consent or for two (2) years from the date of your last interaction with pk80's marketing communications, whichever is earlier.

7.2 Upon expiry of the applicable retention period, pk80 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8. Data Security

8.1 pk80 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and pk80's servers;
• Encryption at rest for all databases containing sensitive personal and financial data;
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication requirements for administrative access to pk80's systems;
• Continuous monitoring of systems for suspicious access patterns and anomalous activity.

8.2 Notwithstanding the above, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pk80 will notify you without undue delay and take all reasonable steps to mitigate the impact.

8.3 You also play a role in keeping your account secure. You should use a strong, unique password for your pk80 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

9. Cookies & Tracking Technologies

9.1 pk80 uses cookies and similar tracking technologies on the pk80.bet platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your device on return visits and remember your preferences.

9.2 The categories of cookies used by pk80 are as follows:

• Strictly necessary cookies: These are essential for the platform to function correctly — for example, maintaining your logged-in session and remembering items in your account. These cookies cannot be disabled;
• Functional cookies: These remember your preferences and settings, such as your preferred language or region, to improve your experience on the platform;
• Analytics cookies: These help us understand how players use the platform — which pages are most visited, how long sessions last, and where technical issues arise. This data is collected in aggregate and anonymised form;
• Security cookies: These assist in detecting and preventing fraud, bot activity, and unauthorised access attempts.

9.3 You may control non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the pk80 platform.

10. Your Data Protection Rights

10.1 pk80 respects your rights over your personal data. Depending on your jurisdiction, you may be entitled to exercise some or all of the following rights:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be unable to comply where retention is required by law or our licensing obligations;
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved;
• Right to data portability: Where technically feasible, you may request that personal data you have provided to us be returned to you in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interest grounds. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

10.2 To exercise any of the above rights, please contact pk80's support team at [email protected]. We may require you to verify your identity before processing any rights request. We will respond to all verified requests within 30 calendar days, or notify you if a longer timeframe is required due to complexity.

11. Minors & Age Policy

11.1 The pk80 platform is strictly intended for individuals who are 21 years of age or older. pk80 does not knowingly collect personal data from individuals under this age.

11.2 If we become aware that we have inadvertently collected personal data from an individual who is under 21 years of age, we will immediately close the associated account, void any related transactions, return any deposited funds to the originating payment method, and securely delete all personal data collected in connection with that account.

11.3 If you believe that a minor may have registered an account on pk80, please contact us immediately at [email protected] so that we can take prompt action.

12. Changes to This Privacy Policy

12.1 pk80 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, licensing requirements, or applicable law. Where material changes are made, we will provide advance notice to registered players via email or a prominent notice on the pk80.bet platform.

12.2 The effective date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the pk80 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

12.3 We encourage you to review this Policy periodically. Archived versions of previous policies are available from our support team upon request.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pk80 handles your personal data, please do not hesitate to reach out to our team. We take all privacy enquiries seriously and will respond promptly.

13.2 You may contact pk80's data protection team via any of the following channels:

• Email: [email protected]
• Live Chat: Available inside your pk80 account dashboard, 24 hours a day, 7 days a week — including public holidays in Karachi, Lahore, Islamabad, and other major Pakistani cities

13.3 If you are not satisfied with our response to a privacy concern, you may be entitled to escalate the matter to the data protection supervisory authority relevant to pk80's international gaming licence. Details of this escalation process are available from our support team upon request.